PRESS RELEASE

FOR IMMEDIATE RELEASE:  July 17, 2014

Contact:  Dan Keashen
Phone:   (856) 225-5431
Cell:       (856) 816-1374
E-mail:   dkeashen@camdencounty.com

Beware public adjuster and fire incident service solicitations

(Lindenwold, NJ) – The Camden County Freeholder Board urges residents to be wary of property restoration, board-up and public adjuster services that solicit at fire scenes and other emergencies.

“They can be observed at just about every fire scene across Camden County at all hours of the day and night,” said Freeholder Scot McCray, liaison to the Camden County Department of Public Safety.  “They portray themselves as there to help, but use the distress caused by the fire to prey on victims while they are most vulnerable.”

New Jersey law prohibits this practice between the hours of 6:00 p.m. and 8:00 a.m. within the first 24-hours of a fire loss.  McCray says there are steps homeowners can take to protect themselves.

“First and foremost, all homeowners who have received damage from a fire should contact their insurance company before agreeing to any services signing any documents,” McCray said.  “Never permit anyone into your home until you have verified their identity and know the recommended guidelines established by your insurance company.”

Many municipalities in Camden County maintain a list of approved contractors for fire restoration services.  Several municipalities also require restoration companies and board-up companies to obtain a solicitation license prior to speaking with residents.

“Take the individual’s business card and contact them at a later time once you have had a chance to investigate your options,” McCray said.  “Not making hasty decisions will benefit you in the long run.  I know this from firsthand experience when my family lost our home to a fire.”

In New Jersey, it is illegal for a public adjuster to misrepresent themselves or offer legal advice.  They are also prohibited from accepting any money toward the settlement of a claim unless it is held in escrow.

“Know the facts to keep yourself from being more than just a victim of a fire,” McCray said.  “If you feel that you have received an inappropriate solicitation at a fire scene, please contact your local police department.”

Complaints against individuals or corporations that have abused emergency situations can also be submitted to the State of New Jersey, Enforcement/Consumer Protection, P.O. box 329, Trenton, NJ  08625.

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